Support We Offer

WE ARE HERE TO HELP!

If you are housebound or find it difficult to get around, we are here to help.  If you would simply value a bit of company from time to time, we are here to help.

We can sit and chat, walk the dog, help out in the house or garden, pick up some shopping, take you out, and generally lend our help.

We have a team of volunteers who have committed to helping people like you in the community.  They will offer you friendship and support, a listening ear and a caring hand.

We also provide the NHS Wellbeing Programme for people over 50, living with one of more long term health conditions and at risk of social isolation; a free 12 week personalised approach with one-to-one time with a Wellbeing Coordinator. The Wellbeing Coordinator helps you identify what matters to you and the steps you can take to have more of this in your life.

Ashburton Community Care is a local organisation set up to provide friendly support for people living in the Ashburton area.  We aim to match you with a volunteer who will visit you regularly and possibly help out with things such as shopping and other household issues.  The services we may be able to offer include:

  • Companionship and a listening ear
  • Help with shopping, socialising, dog-walking
  • Low level help in the home and garden
  • Help with information and form-filling
  • Outings to local shopping centres or areas of interest
  • Carer relief
  • Help after you are discharged from hospital with prescription collection, shopping and help in the house
  • Music group
  • Phone Friends service: a weekly telephone call from a volunteer for a friendly chat
  • Daily Telephone Activity Groups
  • Memory loss, Dementia Support
  • End of life support

Read on for more details about these services.

What areas do we cover? We can help you if you live in Ashburton and the surrounding villages, including Holne, Landscove, Deane, Staverton, Scoriton and Littlehempston; we extend our services where possible onto the Moor, including Widecombe. If you live near to our catchment area it may be possible for us to refer you to your local befriending organisation.

Companionship – How it works

The coordinator will arrange a first visit with you to establish exactly how we can help and to explain what we can offer.  Next you will be matched with one of our volunteers who will be introduced to you by the coordinator.

The coordinator will contact you (and also the volunteer) soon after this introduction to check you are happy with the arrangement, and once again a few weeks later.

Support will be offered for an initial period of 6 weeks and after this we will decide together whether you would benefit from further support, always on the understanding that we may need our volunteer to help somebody new.

Our volunteers

Our volunteers have been selected following an interview and application process, and have been DBS checked to ensure they have no criminal record.  They have kindly agreed to offer their time to Ashburton Community Care for free, and are looking forward to helping people in the community.

Ashburton Community Care policy

We would prefer to be clear about a few of our policies in order simply to avoid any misunderstandings at a later stage.

  • Please do not ask your volunteer for their telephone number; they are not allowed to give out this information.  Please always make contact through the coordinator.
  • Ashburton Community Care policy does not allow volunteers to accept personal gifts.
  • Our insurance policy does not cover personal or medical care so if a situation arises where either of these is required, volunteers are instructed to speak to the coordinator who will contact the relevant agency.
  • Anything you tell your volunteer will be held in confidence by Ashburton Community Care, and will only be disclosed to a third party with your consent, unless we have a legal obligation to disclose it or an overriding duty of care to you.

Trips out in the car

If as part of our service your volunteer agrees to take you out in the car (to the shops or bank, on the moor or to other nearby attractions), we would very much appreciate a donation roughly equivalent to the mileage driven @ 50p per mile.  Please hand your donation to the volunteer in a sealed envelope, and they will give you a receipt.  The donation will then be passed on to the Treasurer.  We suggest a time limit of 2 – 2.5 hours since your volunteer will have other commitments to fulfil.

Phone Friends

We can arrange for a Phone Friend to ring you once a week at a specified time; this can really help if you are feeling low or alone. Phone Friends are Ashburton Community Care volunteers and as such are fully vetted and trained. Your Phone Friend will ring you for up to 30 minutes at a time; the coordinator will check with you both after a fortnight to see how things are going, and after 6 weeks, we will  review the support you are receiving. If your Phone Friend is concerned at all about you he/she will report those concerns to the coordinator – the same rules about confidentiality apply as set out above. 

Daily Programme of Phone based Activities:

Local people on the phone without leaving home

We have created twice daily phone activities for people to join in. No Internet is required. Activities last approximately 45 minutes and are free to join. Each call is hosted by a friendly host, assuring you of a warm welcome.

The activities include:

  • Crossword and coffee
  • All about Dartmoor
  • Memory Lane
  • Seated Exercise
  • Music Appreciation *
  • Poetry
  • Quizzers Quiz and Gentle Quiz
  • Chair based relaxation and movement
  • Bingo

· Music Appreciation is hosted by Richard Gonski, conductor of the Torbay Symphony Orchestra.

Weekly lunch club (currently not running)

This friendly event happens each week on a Thursday at Ashburton Town Hall. A tasty home cooked meal is served with a pudding and coffee or tea for £7.00. Transport can also be arranged for those who require it. Please Contact Us to book.

Monthly Music Sessions – ‘The Biscuit Band’. (currently not running)

Led by fabulous community musicians, people living at home are invited to join residents in our local care homes to enjoy making music, singing old songs and creating new ones based on their lives. Suitable for people of all abilities, including memory loss and visual impairment.

Dementia & End of Life Services

We have a dedicated Wellbeing Co-ordinator to work with and support people living with dementia and people at the end of their life.

If you or a loved is living with dementia and you would like to have a chat, do please contact us. Talking through issues at your pace, that affect you and your well-being might help and we would be delighted to listen and offer support. Connecting with other services and agencies can be daunting, so we will help you to do this. We pride ourselves on face-to-face contact, which some larger charities no longer do. We see ourselves as a consistent, professional bridge between patients and statutory services, which has proven to be very effective.

There are many strands to the work, including:

Advocacy

Coaching

Navigating

Safeguarding

Problem-solving

Multi-agency participation

Referrals

Referrals are received directly from people, perhaps from meeting at a Memory Café or word of mouth. GPs, the Older Peoples Mental Health Team (OPMHT), District Nurses, Social Prescribers and other Social Care agencies and charities also refer to us.

Our work with dementia has been funded annually from the Improved Better Care Fund (iBCF) which is an additional payment made most years to County Councils from Central Government to support Social Care.

The Wellbeing Programme for People living with Dementia

The personalised and individual tailored programme is designed to last between 12 and 20 weeks. Challenging issues, whether diet, safety, isolation or medication, to name a few, are discussed and we identify priorities, seeking ways together to make improvements to a person’s life, as well of course, to those that love and live with them. Often MCCG combines resources and works in partnership with others, to ensure that a person has all the knowledge to make informed decisions.

Contact for Dementia and End of life Support

If you would like more information or an informal chat, please contact MCCG – it would be great to hear from you.

Jayne Edwards, Well-being Co-ordinator, jayne.edwards16@nhs.net, 07535 516747